Archive | August 2014

Sunny Grace Hair Part II – THE HAIR IS HERE . . . . .

Let’s revisit my last blog, shall we? I last left you with a sour taste in my mouth from the horrific customer service given to me by Sunny Grace Hair (a hair manufacturer in China).

I ordered a CUSTOM lace front wig from them that I had planned on wearing to the Bronner Brothers Hair Show on Sunday, August 3rd. I ordered the unit in plenty of time and was told I would have it the week of the hair show. Needless to say, I did not get the unit in time. I was fuming – I ended up spending more money to buy another wig from a wig shop.

I finally got an email from Ms. Grace on the evening of the hair show (how utterly ironic) saying that the wig had been shipped out:

On Sunday, August 3, 2014 10:02 PM, Grace Sun wrote:

Hi, dear, Patricia,

Really sorry formy late reply.

Your order have been shipped out.

I know you are still angry with me. But the wig is really beautiful.

Pls don’t be angry with me any more.

Sunny grace

You already know that I had to let Ms. Grace know that she waited until AFTER I needed the item to ship it.

You think we’re done now, right? OH NOOOOOO!!!! There’s more.

She did not ship the wig when she said that she did. On August 7th, I emailed her saying that I still have not received the wig and asked for a tracking number. On August 8th, she gave me the tracking number and to my dismay, this proved that she did not ship the item when she told me that she did. The tracking number indicated that she shipped it out the day that I emailed her which was 3 days later than when she contacted me to say that the wig shipped. I cannot even express the anger I felt.

So let’s fast forward to today – the wig is here. It’s a lot of hair. I asked for hombred hair: dark purple going to light purple and she did the opposite. As I said before, for the hair show, it would not have made a difference because it’s an “anything goes atmosphere” but I know what I want and this is not it.

So with that being said, I’m putting her up for sale. This is definitely performance/fantasy hair. If you are a hairdresser or in a line of work where hair color doesn’t matter, then this unit might be for you. She has 3 combs, and adjustable straps in the back. There’s about an inch of lace in the front and the lace is soft, not scratchy. It is hombred from light purple to a dark purple color that resembles merlot. She’s kinda heavy to the touch but not heavy to wear, but this is definitely BIG HAIR, DON’T CARE hair.

Since this is a custom unit, I’m selling her for $100 ( I have to make a little profit). I have the original packaging (plastic bag, hair net and stuffing paper). The lace has not been cut, I have taken pictures with the lace on so you can see what she looks like. I will accept payment via paypal or money order. If you choose the money order option, I will ship the unit after I receive the money order.

Let me know what you think. See the pics attached. . . .

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Sunny Grace Hair Products Factory

Those of you that know me know that I’m a virgin hair distributor. I have contacts oversees that I use that manufacture the hair that I sell. One of these contacts has let me down and given me extremely poor customer service.

First, let me make something clear. I am not a blogger that loves to bash people and hide behind the pen and slander people. I am not a negative blogger but this service was so incredibly bad that I have to preface this as a public service announcement.

The company that I’m writing about today is: Sunny Grace Hair Products Factory.

This company is based out of China, some people might be familiar with them because they can be found on a vendor website called Aliexpress.

I ordered a custom wig from them to wear to the Bronner Bros. hair show here in Atlanta. The hair show is known for education, celebrities, products, and shows but one of the main draws of the show is the hair. You can see some of the most outrageous color combinations on the planet at this show. Since this was my second trip to the show this year, I decided to get in on the act. I ordered a purple hombred curly wig. I was sent a picture of the colors that would be in it and asked if that was ok to which I replied yes. I have attached the picture I was sent to show you what the colors were supposed to look like.

I had only used this vendor once, and that was to order a hair sample but I receive emails from her weekly. Since my main manufacturer wouldn’t be able to supply me with what I needed, I chose Sunny Grace.

On July 23rd, I placed my order with Sunny Grace. I told asked her how soon would I have it and told her that I would be wearing it to the Bronner Bros. hair show on the 3rd. This was her reply:

“From: Grace Sun
Date:07/23/2014 9:50 PM (GMT-05:00)
To: Patricia Jackson
Subject: Re: : Crazy Deals for hot summer vacation—sunny grace hair company

Hi dear Patricia,
If you order today, you will get it next week.
Is that ok? Will not delay your show time 🙂
And here is your order detail again:
16″ lace front wig curls, shoulder length and two or three shades of purple hombred. Dark purple on the tip, lighter purple in the middle and a lighter color at the bottom”

I sent her the payment via paypal the same night and she emailed the next day to confirm my shipping address. After that, I did not hear from her until I emailed her on the 31st. Her response to my dismay was this:

“From: Grace Sun
Date:07/31/2014 7:05 PM (GMT-05:00)
To: Patricia Jackson
Subject: Re: : Crazy Deals for hot summer vacation—sunny grace hair company

Hi, dear Patricia,
Really sorry for late reply.
About the synthetic wig, just because we don’t have the 100% same one, we need to make the new one for you.
You know we have many color wigs in stock, rally can’t find the same one as yours.
Could you pls kindly wait?
Yesterday i just contacted my hair masterm she told me theses days will be ready.
Is that ok, my dear?
And sorry again.
Sunny grace”

You can image how upset I was. And then when I tried to get my money back, she said that the wig was already the process of being made. How is that so when you have already emailed me saying that the “need to make a new one” for me as of the 31st?

The next time I heard from her was on August 3rd (the day I went to the hair show – how ironic) to say that the product shipped and asking me not to be mad.

Needless to say, I will NEVER be using this vendor again. If you like this vendor, then by all means, keep using them. I just want to save another person from going through the horrible experience that I just did.

You know there will be an update when I get the unit so you can see the finished product. I know some of you are thinking “why would she order something sight unseen?”  It was for a hair show – there is no right or wrong when I comes to a show like that.  It’s all about self expression. Whatever she did, it would have been ok, because it was custom.  I was even thinking of incorporating this wig job into my hair company, if this had worked successfully.  THAT will not be happening now.

Last thoughts: BUYER BEWARE!!!!!

Here’s the information on Sunny Grace Hair Products Factory:

Sunny Grace HairProducts Factory
T: 86 532 87265365 | M: 18653231237
E: admin@sunnygracewig.cn
Skype:sunnygracewigs
Website: http://sunnygrace.en.alibaba.com
http://aliexpress.com/store/502794Purple-Ombre-Hair-